Companies today need to continuously and increasingly provide training and support for their workforce. It is imperative that they are able to minimize the information and knowledge gaps of their personnel when transforming their business procedures and operations or deploying new processes and IT systems.
Skillaware™ blends the most recent advancements in Business Process Improvement and Guidance (BPI & BPG), Electronic Performance Support (EPS), and Online Learning & Knowledge Content Management in order to bring your workforce just enough and just in time engagement and guidance during their execution of new IT-related SOPs (Standard Operating Procedures).
Skillaware™ adds a new training, performance support and intelligence functionality to any pre-existing software utilized by your employees in their day by day activities (e.g. CRM, ERP, S&OP, MES, PLM, etc.), without having to touch or modify the software’s original source code.
Skillaware™ then interfaces with any Business Process or Learning and Content Management system by means of state-of-the-art interoperability standards (e.g. BPMN, XPDL, DITA, Experience API), in order to monitor Key Performance Indicators (KPIs) and analytics and to augment employee engagement and guidance as they experience and execute new processes and procedures.
Skillaware™ enables the creation or import of standard processes, tasks and applications in order to support personnel training with the most advanced resources and materials, as well as peer and expert networking and knowledge management capabilities.
Skillaware™ records IT tasks performed by experts and automatically creates simulated lessons, performance support overlays, technical documentation, and markup hints and annotations for your IT systems under deployment.
The Skillaware™ Platform will help your organization to:
- Define your workforce’s upskilling needs during business process improvement initiatives
- Improve the business process and change management culture within your organization
- Raise your workforce’s awareness of new business processes, infrastructure and tools
- Deploy your new IT ecosystem confidently with an embedded workforce upskilling and performance support capability